PURCHASES / RETURNS
Purchase/Return Policy Last updated: January 1, 2019
By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing and delivering your Order. By placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Whatever Is True, LLC Products and/or events that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request.
We will ask for proof of purchase and/or identity of you and/or your ticket when you arrive at the event. If you cannot provide proof of purchase, we can deny you entry, and you will not get a refund.
While Whatever Is True, LLC uses Payline and employs Secure Sockets Layer (SSL) technology software for its transactions with our customers, Whatever Is True, LLC will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.
For event tickets, you may get a full refund up to 2 weeks (14 days) before the scheduled date of your ticket(s). Because most event venues require full payment in that timeframe, we cannot give you any type of refund if a refund is requested 2 weeks or less before your event date, sorry. To receive a refund, you must email us 14 days or longer before the event with details of your return request. No other return option is available.
If Whatever Is True, LLC needs to cancel an event for any reason, we will contact you with one rescheduled event that your ticket will be good for. If you cannot make that rescheduled event, we are sorry, no refund.
If you buy any product either online or at an event, you cannot get a refund. All products are carefully inspected before being shipped out or handed to you, and all sales are final. HOWEVER, we will happily exchange a product for a different size of that product if the one you bought does not fit. This offer is invalid after 30 days of the purchase of your product.
To request an exchange, you must email us with details of your exchange request. We will then contact you with exchange details.